CUSTOMER CARE

01

How Do I Place an Order?
Litsie Bags are available to purchase the following ways:
 
1) From our Shop tab above.
1) From our Etsy store, available here:
 
2) We gladly take orders over email! Simply email us at: litsiecreations@gmail.com with the bag(s) that you wish to purchase and your shipping address and we will send you an email invoice.
 

02

Payment Options
Through our Etsy store, we accept credit cards, debit cards and Etsy gift cards, which are covered under Etsy's Seller Protection Program.
 
Through our site, we use Paypal, which accepts Visa, MasterCard, American Express, Discover card, and other Paypal accounts.
 

02

Payment Options
Through our Etsy store, we accept credit cards, debit cards and Etsy gift cards, which are covered under Etsy's Seller Protection Program.
 
Through our site, we use Paypal, which accepts Visa, MasterCard, American Express, Discover card, and other Paypal accounts.
 

03

Why use Litsie bags?
There are so many reasons, but here are just a few:
  - Save money and have less waste going to our landfills by decreasing our use of disposable bags.
  - Our handy snack bags come in 2 sizes and are a convenient place to store snacks, sandwiches, toiletries, toys, pacifiers and even pet treats. They are great  for travel. The uses are endless.
  - Our wet bags are perfect for storing wet swimsuits, gym clothes, cloth diapers   Our Smaller bags hold 5-7 diapers and are great for travel and the larger bags make it easier to store more diapers for one big wash load.
  - Our wet bags are also great for soiled clothes and for wet clothes like towels or swimsuits!
  - Our bags are waterproof and odour-proof.

04

What are Litsie bags made of?
The exterior of the bags are made with high quality 100% cotton designer fabrics. Our snack bags are lined with waterproof  ProSoft, which is a food-safe, lead-free, BPA free, phthalate free fabric. ProSoft meets FDA and CPSC 
requirements.
 
The wet bags are lined with waterproof PUL.
 
The interior and exterior layers of the bags are sewn separately and are double-stitched for added durability. They are made with an easy –to-use YKK zipper closing. No Velcro makes for quiet openings and the zippers are more durable! Our wet bags are made with a large tab zipper which makes opening even easier.  They have a 6 inch handle with a snap so the bag can be hung pretty much anywhere.
 
All bags can be machine washed and dried and all fabric has been machine  washed using a mild detergent and  machine dried prior to construction.
Please note, each bag is handmade, so the pattern placement may vary.

05

How do I care for my Litsie bag?
All bags can be wiped out to remove crumbs and machine or hand-washed using warm water and a mild detergent.  Do NOT use fabric softener or bleach.  
 
Before use of the wet bags for the first time, wash bag and place in dryer on high for 20 minutes to seal the seams of the PUL and to ensure there is no leakage from the seams.  After this, the bags may be washed or dried at medium temperatures or hung to dry.  For wet bags, partially close zipper before placing in dryer.
 
Please note- Longevity of bags will increase if hung to dry.

06

How Litsie Items Are Shipped
Items are shipped via Canada Post.  Some items will fit through the standard letter mail slot or will qualify as a light package.  These items are not traceable or insured, but those options are available to you. 
 
Please let me know when ordering if you would like to add insurance to your parcel so I can add those fees to your order

RETURNS

If you have any problems with your order, please, let us know so that we can make it right with you!
If you wish to return an item, we accept returns on all our items, provided they are in good condition upon receipt. 
Once we have received the item back and verified this, your method of payment will be refunded through Paypal.